Privacy Policy

In this Privacy Policy, ‘we’, ‘our’ and ‘us’ refer to LawGration Pty Ltd (ACN 671 047 984).

We are committed to respecting the privacy of your personal information.

This policy outlines how we collect, hold, use, manage and disclose your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.

Personal Information

Personal Information is as defined in the Privacy Act and includes information (e.g. your name, address, phone number and email address) or an opinion about you, from which you are reasonably identifiable. This includes such information:

provided to us by you;
provided to us by a third party such as your professional advisor or your employer; or
collected through our website which is located at www.lawgration.com.au (Website).

Application of this Privacy Policy

By using our Website, dealing with our firm or providing your personal information or another person’s personal information to us, you:

acknowledge and accept the terms of this Privacy Policy; and
consent to our collection, use, management and disclosure of personal information in accordance with its terms.

Personal Information We May Collect

If we collect, use, hold and disclose your personal information, we will only do so in accordance with the APPs for the purposes outlined below.

Examples of personal information that we routinely collect are:

Contact details.
- We collect the following contact details for the purposes of communicating with you about our products and/or services, managing your legal matter, managing our relationships with our service providers and for recruitment:
  - your name;
  - job title or position;
  - personal and/or business address;
  - telephone number; and
  - email address.
Information about our clients and your legal matter.
- We collect personal information about you, and in some cases about relevant third parties, who are involved in, or connected to, your legal matter.
- Depending on the nature of your legal matter, this may include sensitive information (such as your race, religion, or beliefs).
- Where you accept an invitation to attend a meeting, a social event, seminar or similar session facilitated by us, we may also collect dietary information and event management information.
Recruitment
- If you seek employment with LawGration, we will collect information about your qualifications, experience and eligibility to work in Australia (in addition to your contact details). Such information will typically include:
  - your name;
  - date of birth;
  - your residential address;
  - your telephone number;
  - your email address;
  - your CV/ resume, employment history, experience and skills;
  - qualifications, and in some instances, copies of qualifications; and
  - country of birth (including visa status, if applicable).
- If and when we make an offer of employment to you, we will collect additional information in the context of our onboarding procedures.

How We May Collect Personal Information

We may collect your personal information in various ways including:

during the course of providing legal services to you, your employer, or from another party on a legal matter that involves you. In these circumstances, this Privacy Policy does not affect our obligation of confidentiality to you as our client, nor is it intended to take away any legal professional privilege to which you may be entitled. We will treat and protect information we receive (including any personal information) in accordance with these obligations.
In circumstances where you provide us with information through any interaction with us prior to their existing a lawyer-client relationship (including at an event organised by us, by way of email or completion of our web contact form). For clarity, your mere use of our web contact form or transmission of an unsolicited email to us, does not mean that we become your lawyers or that a solicitor-client relationship is created.
When you visit our Website, we may automatically collect information about you, including details of access, IP addresses, webpage statistics and other information that helps us to ensure that the site is functioning properly.

In circumstances where you provide us with the personal information of another person, you must provide a copy of, or refer them to, this Privacy Policy. In addition, you must obtain that person’s consent to share their personal information with us, or do so in circumstances where they would reasonably expect that information to be shared.

Our Website may direct you to websites operated by third parties. We are not responsible for the content or practices of third party websites or their privacy policies regarding the collection, storage, use and dissemination of your personal information. We encourage you to always read the applicable privacy policy of any third party website before using it.

Use of Cookies

This Website may use both session and persistent cookies “cookies” which assists us to store information about how visitors to our Website use it and to make assumptions about what information may be of most interest to you.

Session cookies are temporary cookie files and, once you’ve closed your browser, they will not endure. Persistent cookies attach to your browser and device memory.

Cookies may be used, stored and analysed in our IT systems and by our server and network hosts. It is possible that personal information will be captured in those processes.

You should be able to configure your device so that it disables cookies or does not accept them.

How We Use and Disclose Personal Information

We may use and disclose your personal information for the purposes of conducting our legal practice, which may include:

the provision of legal services to you, to your employer, or to another party in a matter that involves you.
verifying your identity and other details (including your contact details);
enforcing agreements that we or our clients have with you, or that otherwise involve you;
managing our operations and recruitment activities;
communicating (legal or other) news and/or insights (through our newsletter subscription or otherwise). For clarity, you may unsubscribe from these communications at any time. For clarity, you may unsubscribe from these communications at any time. Alternatively, if you do not wish to receive such communications from us, you can contact us at info@lawgration.com.au and ask to be removed from our mailing list;
helping us to identify products and services that may interest you and provide you with relevant information about them. For clarity, you may unsubscribe from these communications at any time. Alternatively, if you do not wish to receive such communications from us, you can contact us at info@lawgration.com.au and ask to be removed from our mailing list;
helping us to improve our services, matter management and financial performance using marketing data and analytics;
keeping our facilities (including our online facilities) secure and well managed;
collecting debts owing to us;
responding to your queries and/or comments; and
complying with applicable laws, insurance requirements, legal practice obligations, or tribunal and/or court orders.

In any event, we will not use your personal information other than for:

a purpose you would reasonably expect;
a purpose otherwise authorised by you; and/or
a purpose required or permitted by law.

Disclosure to Third Parties

We may disclose information to third parties for the above stated purposes and as permitted, authorised, required or compelled by law.

You agree that, where necessary for the work we are doing for you and/or to operate our firm, we may from time to time, disclose such information to third parties that is strictly necessary to complete that function or work. Such third parties include:

Government departments and/or agencies;
Executive bodies (including state or territory bodies);
Barristers;
Experts;
Witnesses;
Other lawyers and/or law practices;
Courts;
Tribunals;
Professional advisors (like accountants and financial planners);
Contractors who provide administrative and support functions such as:
- Debt collectors;
- Information brokers;
- External trust examiners;
- Bookkeepers;
- Identity verification service providers;
- Archival service providers;
- Auditing service providers;
- Mail receipt and forwarding service providers;
- Couriers;
- Insurance brokers and/or providers;
- Telephone answering/reception service providers; and/or
- Technology (including cloud computing and practice management software) and/or security service providers.

For example, LawGration may use various services provided by Google including Google Analytics. Information that we obtain from Google Analytics will be used to help us understand matters such as website traffic. Google’s ability to use and share information collected by Google Analytics is subject to the Google Analytics Terms of Use and the Google Privacy Policy. It is open to you to opt out of Google Analytics if you disable or refuse the cookies that we may use, or if you opt-out of that service through Google.

Quality, Security, Access, Correction and Destruction of Your Personal Information

We take all reasonable steps to:

ensure that any of your personal information that we collect, hold, use or disclose is accurate, complete and up to date. We request you assist us by updating your details with us if they change;
protect the personal information that we hold about you (whether in digital or physical form) from misuse, interference, loss and from unauthorised access, modification, or disclosure. For example, we employ firewalls, password-protect IT systems and regularly update the software we use. Despite this, we cannot guarantee the absolute security of your personal information. For clarity, LawGration stores personal information in a combination of computer storage facilities, paper-based files and other records.

Subject to certain exceptions, you have a right to access and, where necessary, seek correction of the personal information that we hold about you. We will not ordinarily charge you for providing you with access to your personal information. However, if your request is onerous, we reserve the right to charge you a reasonable amount for the time and expense incurred in compiling the information in response to your request.

Please use the contact details below to ask for access to your personal information or to correct your personal information if you believe it is inaccurate, incomplete, irrelevant, out-of-date or misleading.

If and when personal information is no longer required to be retained, we may nonetheless retain it, or we may destroy or permanently deidentify it.

Contact Details

To request access to your information, seek further information about this Privacy Policy, or to make a complaint about our privacy practices, please contact our Privacy Officer at info@lawgration.com.au.

Our Privacy Officer will consider your complaint to determine whether there are simple or immediate steps we can take to resolve the issue. If so, we will generally respond to you within a few business days. If your complaint requires further investigation, we will acknowledge receipt of your complaint and endeavour to carry out the investigation in a timely manner. We may seek further information from you to assist with our investigation. We will then inform you of our findings about your complaint.

In any event, we will aim to complete our investigation and respond to your complaint, in writing, within 30 days. If we are unable to provide respond to you within that timeframe, we will inform you of any such delay.

If you are not satisfied with how we manage your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (https://www.oaic.gov.au/).

Changes To This Privacy Policy

We regularly review all our policies and procedures and may change our Privacy Policy from time to time in order to comply with legislative updates or in order to reflect any changes that we make in the way that we handle your personal information.

Any such changes to this Privacy Policy take effect by being published on our Website and your continued use of our services, the Website or the provision of further personal information.